Return Policy:

We do not offer returns and exchanges on perishable food items or gift box packaging unless the product is proven to be faulty.

If you find that your are unsatisfied with your purchase, we are happy to exchange our other products (e.g. Mariage Frères tea products, Hansi, etc.) with another product of equal value if the product is in saleable condition and if you are returning the product within 14 days of the original purchase.  

If you do not wish to exchange with another product, we can offer you an exchange in the form of a Gift Card, which can be used at any of our four store locations, for the full value of your return. We do not offer refunds on any of our products.


Please note that all returns and exchanges must be accompanied by any of the following Proof of Purchase documents:

  • Original Register Receipt
  • Manual Tax Invoice
  • Emailed copy of register receipt


In addition to the Proof of Purchase documents, we also require that satisfactory identification be presented at the time of making the return and exchange. Satisfactory identification includes:

  • A current Driver’s License, including Learners permit with photograph
  • Proof of Age card that is approved by the Government with photograph and signature with the seal
  • Blind Citizens Card with photograph
  • Australian or International Passport
  • Police, Government or Armed Services sealed identification card with photograph
  • Pension cards


In the event that a Proof of Purchase cannot be presented for a return and exchange, we are sometimes able to offer a return and exchange provided that:

  • You have produced Satisfactory Identification
  • The item is in saleable condition (original packaging is intact)
  • The item is not a special exception
  • We can locate the sale in our POS system

Please note, the return and exchange cannot always be given on the same day if Proof of Purchase is not presented.


We are happy to offer you an exchange if you have changed your mind about a purchase provided that:

  • You have produced satisfactory Proof of Purchase
  • The item is in saleable condition (original packaging is intact)